Recently one of our readers asked what he could do to fix the DNS_PROBE-FINISHED_NXDOMAIN problem.
This error message appears in Chrome when your browser cannot connect to the website you requested. Different browsers use different messages to indicate this error.
In this article, we are going to show you how to easily fix DNS_PROBE_FINISHED_NXDOMAIN error and avoid it in the future.
What is the DNS_PROBE_FINISHED_NXDOMAIN Error?
The DNS_PROBE_FINISHED_NXDOMAIN error is a Google Chrome error message that appears when the browser cannot find the website you are trying to access.
This error occurs when the Domain Name System (DNS) cannot find the IP address of this website or cannot connect.
Your browser will then assume that the website’s domain name does not exist. The NXDOMAIN part of the error stands for “domain nonexistent”.
For more information, see our guide to How Domain Names / DNS Work (visual explanation).
The error looks different in other browsers. For example, this is what it looks like in Firefox:
If you see this error when trying to access your own WordPress site, you may think that there is a problem with your site.
The good news is that your website is likely working fine. The problem is that your computer cannot connect.
Let’s see how to fix and fix this error.
How to fix the DNS_PROBE_FINISHED_NXDOMAIN error?
There are several ways you can fix the DNS_PROBE_FINISHED_NXDOMAIN error. However, it is important to first check that it is really a bug.
Before doing anything else, make sure you typed the domain name correctly.
For example, if you accidentally spelled a domain name incorrectly, your browser may not be able to find that domain and return this error.
Even if you clicked a link, you should still check that the domain name is correct. It could have been misspelled by whoever created the link.
When you are sure the domain name is correct, click the Reload or Try Again button.
Next, you should try accessing the website on a mobile phone (4G network) so that you can determine if the problem is with your device or with the WIFI connection.
If the website doesn’t load on your mobile phone either, then you need to contact your WordPress hosting provider right away as it means your website is down.
However, if the website loads properly on your mobile phone, then the problem is either with your computer or with your WiFi connection.
Let’s try to solve that.
The first thing you should try is restarting your computer. If that doesn’t help, turn your internet modem off and then on again. These steps can resolve DNS and network problems automatically.
If the error persists, you may need to try the following methods. We recommend starting with the first and working through it.
Clear your browser’s cache
To clear your cache in Chrome, go to chrome: // settings / clearBrowserData in your browser. This should give you a pop-up window that you can use to clear your cache.
First set the time range to “All times” and then only activate the “Cached pictures and files” check box. Then click the “Clear data” button.
If you don’t use Chrome, check out our article on clearing the browser cache for instructions for all popular browsers.
Please try again on the website now. If you still get the DNS_PROBE_FINISHED_NXDOMAIN error message, just try the next solution.
Turn off the experimental Chrome features
If you’ve enabled any of Chrome’s experimental features, it could cause the DNS_PROBE_FINISHED_NXDOMAIN error.
To disable these, go to chrome: // flags / in your browser and click the ‘Reset All’ button above.
If the website you’re trying to access continues to see the error, try the next solution.
Clear your computer’s DNS cache
Your computer often stores (stores) the IP addresses of websites that you have previously visited. If the website’s IP address has changed, it can cause the DNS_PROBE_FINISHED_NXDOMAIN error.
How to clear your DNS cache.
Note: These instructions apply to Windows 10. For macOS instructions, see our guide to clearing your DNS cache.
First, find the Command Prompt app. Go ahead and open it up.
Tip: If you are not logged in as an administrator, use the “Run as administrator” option.
Next, type in ipconfig / flushdns and press Enter on your keyboard. You should then see a success message.
Now try again to access the website. If you still get the DNS_PROBE_FINISHED_NXDOMAIN error, try the next solution.
Release and renew your IP address
The next step is to renew your computer’s IP address on the internet.
Open the Command Prompt app as shown in the previous step. Next, enter the following commands in that order. Hit Enter after each one.
ipconfig / release
ipconfig / flushdns
ipconfig / renew
After entering the first and third commands, some lines of information are displayed. That is normal.
If the DNS_PROBE_FINISHED_NXDOMAIN error persists after this, try the next solution.
Use Google’s public DNS servers
By default, your computer uses your Internet Service Provider (ISP) DNS server. You can change this to use Google’s public DNS server instead.
On Windows, open your Control Panel and go to Network and Internet »Network and Sharing Center. Then click the ‘Change adapter settings’ link on the left.
You will see a list of connections. Right click on your current connection and select the Properties option.
Then click on Internet Protocol Version 4 (TCP / IPv4) and then on the Properties button.
Then you have to click on the option “Use the following DNS server addresses” and enter this DNS server:
Preferred DNS server: 220.127.116.11
Alternative DNS server: 18.104.22.168
Then click the OK button to save your changes.
Please try the website again to see if the DNS_PROBE_FINISHED_NXDOMAIN error is resolved. If not, try the final method.
Check your computer’s hosts file
The hosts file is a file that your computer uses to map domain names to IP addresses. If the website is recorded incorrectly in this file, it could be the cause of the DNS_PROBE_FINISHED_NXDOMAIN problem.
On Windows you can find this file via the file explorer. First, open File Explorer and then find the Windows folder on your computer. It is usually located in the C: drive. Mac users can find the file in the / private / etc / hosts / folder.
Next go to System32 »Driver» etc.. Here you need to locate the hosts file and double click on it to open it. When prompted to choose an app, use Notepad.
Now check that the website address is in the hosts file. If it does, delete it along with the IP address next to it. Then save the file.
After that, hopefully the DNS_PROBE_FINISHED_NXDOMAIN error should no longer appear for that site.
We hope this article has helped you resolve the DNS_PROBE_FINISHED_NXDOMAIN error. You might also like our article on the most common WordPress errors and their fixes.
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